At AwesomeLeathers, we believe in a simple two-point philosophy:
“The customer is never wrong,” and if they ever are, “please refer back to point number one.”

This belief guides everything we do and helps us deliver exceptional customer service and complete satisfaction. Customer feedback and reviews are extremely valuable to us, as they help us maintain the high-quality standards of our products. Our dedicated customer support team is always available to answer your questions, and we ensure prompt responses to all emails and inquiries.

At AwesomeLeathers, we do not follow a traditional return policy; however, we are happy to offer exchanges in the case of a faulty or defective product. In such situations, AwesomeLeathers will cover both inbound and outbound shipping costs.

For all other cases, shipping costs will be the responsibility of the customer. If you receive a defective item, you must notify AwesomeLeathers within three (3) days of receiving the product and return it within the given timeframe.

We rely on trusted international courier services such as DHL, FedEx, TNT, and SKYNET for all shipments from our overseas AwesomeLeathers production facility. While we aim to deliver orders as quickly as possible, certain factors—such as location, order type, customs clearance, and global circumstances—may affect delivery times.

Estimated delivery time is 8–15 business days. Please note that shipments are sent without freight insurance. We recommend contacting your local customs or duties office for more information regarding taxes or import charges.

• Please review our size chart carefully before placing an order and inform us via email if any changes are needed.

• We are happy to accommodate custom requests; however, custom sizing will incur an additional charge of $20–$30.

• Minor color variations may occur due to monitor settings, camera flash, lighting conditions, or differences between genuine and synthetic leather.

• For deliveries to the Russian Federation, shipping is limited to Moscow and Saint Petersburg only.

• AwesomeLeathers cannot be held responsible for incorrect size selection. Please ensure accurate measurements before ordering.

• Our size chart is specific to AwesomeLeathers and should not be compared with country-based sizing standards.

• We recommend using PayPal, as it is a secure and globally recognized payment method. If you prefer an alternative payment option, please contact us before placing your order, and we will do our best to accommodate your request.